Week 1 EOC Great Customer Service

It is very well known that every industry has change within the last two decades. I guess the recession helped those whom thought everything it was about consuming and selling. At the same time I think that we still have some of that crisis in our days and money is just for those who knows how to make it. What is the game plan? Building trust with your customer and create a unique excellent experience.

It doesn't matter if your company is selling a product to another company or establishing a relationship with the consumers. It is important to realize the benefits of providing satisfaction versus supplying a need. The difference between this two is that one stops once the transaction is done and the other will last and will be refer to the next person. At the same time keep in mind that not only mouth to mouth will be the only way to have your next customer but online ratings, social media, and database to keep in touch with your clientele are strong tools to have a strong tool to achieve, monitor and control your customer experience.

"Positive word of mouth created by engaged customers has always been incredibly powerful, but never more so than today, leveraged by the strength and viral capabilities of social media – it simply breeds, multiplies and costs nothing."

I recently had the pleasure to speak with Adobe while having a technical issue and I have to admit that I didn't want the agent to hang up the phone,they connect, they are patient, they educate you without saying that you need education and make you feel important. Just like Adobe we have great examples of success such as: Amazon, Walmart, Novica, among others. With this being said we know that the days of frustration and hard time with an agent either faces to faces or on the phone are getting to an end.

During my latest review on an article released by customerexperience.co.uk I was able to address and reaffirm some of the new ethics to become successful and confident about my business as a freelancer and also able to apply the necessary changes to achieve my goal which is become rich, if not, just a millionaire. Remember trust your product, listen to your audience, research your field and your market, use the right strategies to become a keeper. Sell can be easy, have your customer to comeback takes more effort and creativity.